From the back of the hand to the smartphone

Julia: Mr. Stolz-Hoppmann, how did you hear about voize?

René Stolz-Hoppmann: That was a little unusual. The founders wanted to visit us to see how documentation is done in practice. Back then, nursing staff sometimes had to make do and write the vital signs on the back of their hand with a pen. We quickly realized that if we were to introduce a new primary system, there had to be an interface to voize. In 2022, the time had come - we introduced both together.

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Take concerns seriously, make goals clear

Julia: Did you have to struggle with resistance in the team at the beginning?

René Stolz-Hoppmann: Of course, that's completely normal. Every change triggers uncertainty at first. That's why we communicated very openly right from the start, took all questions seriously and, above all, planned enough time for proper training. But the most important thing was to make our goal clear: less time at the desk, more time with the people. And that's what all nursing staff want - after all, they didn't go into the profession to fill out forms. And that's exactly where voize helps.

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The technology must be right

Julia: And what was the biggest challenge?

René Stolz-Hoppmann: In technical terms, Wi-Fi was the main issue. voize also works offline, but comprehensive Wi-Fi makes it easier. Especially in the beginning, everyone wanted to see immediately: "I've recorded something - is it already in the system?" When the network is weak, it quickly becomes frustrating. We've learned a lot and made a lot of improvements.

Julia: Which devices did you choose?

René Stolz-Hoppmann: We work with in-house smartphones. To be honest, everyone knows how to use them. More than 500 employees were trained during the introductory period - there is no one who has never had a smartphone in their hands. They are mobile, fit in a lab coat pocket or hang on the conveyor belt. Tablets are often left on the care trolley and then you don't have them with you when you need them.

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Surprisingly fast acceptance

Julia: What was the reaction like when things really got going?

René Stolz-Hoppmann: Very good! We didn't introduce voize as a "you can try it out", but as an integral part of our work processes. In our facilities, the majority of our employees say by far that they no longer want to do without it. That speaks for itself, doesn't it?

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Measurable improvements

Julia: What has changed the most for you?

René Stolz-Hoppmann: We can confirm the time saving of around 39 minutes per day per carer based on our own measurements. That may not sound like much, but this time flows directly back to the residents - for discussions, care or palliative care. What's more, the quality of documentation has improved significantly, as we can also see from the audits. And one aspect that we are particularly pleased about: nursing staff who are still unsure of their German are gaining real self-confidence. Speaking is easier than writing.

Julia: What advice would you give to other institutions that want to introduce voize?

René Stolz-Hoppmann: Think about your processes first, not the technology. Get your managers on board - they really make the difference. And keep at it even after the introduction so that new functions are actually used.

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Conclusion

‍Theexperience at Haus St. Barbara shows that the use of voize makes documentation in care noticeably easier and enables measurable improvements. Less time at the desk, higher quality entries and more security in everyday life are results that directly benefit staff and residents. We would like to thank René Stolz-Hoppmann and his team for their insights and openness in sharing their experiences.

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